5 Skills That All Property Managers Need

Philadelphia Rental Manager

The greatest property managers are those who are able to apply an expansive skillset to the different situations they find themselves in. They handle situations requiring negotiation, organizational skills, strong communication and customer service with so much ease. Property managers are also good at managing tangible property-related issues like repair and maintenance.

Here are 5 important property management skills required by property managers to excel in this field:

1. Property management companies require strong communication

Entrepreneur Magazine provides that "learning how to effectively communicate with others while choosing the right words can literally make or break your growth in the marketplace." Your properties might be essential to the rental management organization’s portfolio, but it is your interaction that seals the deal for prospective tenants and tenants. If prospective tenants are treated with respect in the course of the screening and moving process, it will likely boost their trust in your business.

You should be able to communicate clearly; your tenants should have access to you. There should be laid down procedures for tenants to reach your company whenever you’re not available. Create a tenant portal where tenants can ask questions, pay bills online at their convenience and find information, this communication investment will definitely pay off. Keeping communication lines open, is a nice way to maintain a great relationship with the tenants.

2. Offer responsive customer service

A tenant will always appreciate exceptional communication skills and great customer service. Tenants want answers to their questions sooner rather than later. You should have a system for tracking tenant concerns and queries. These concerns and questions are made visible through a tenant portal. In addition, you need to act when you receive these queries. For instance, a tenant’s complain about a leaky roof must be treated promptly. To accomplish this, you must have a list of contractors ready to get to work and your schedule should also reveal when those contractors and your employees will be available to manage this problem. Also See The Key To Select The Right Property Management Company

3. As a manager, you must be exceptionally organized

Property management is one business that requires proper organization. For instance, you might have been able to avoid the leaky roof if your company had conducted its annual large maintenance evaluation by checking out the integrity of that roof as well as the safety of railings and stairs. Inc.com are of the view that exceptional leaders are those who find ways to improve the different processes of the company: "learning how to effectively communicate with others while choosing the right words can literally make or break your growth in the marketplace." You can avoid a leaky roof by getting a stronger maintenance schedule that involves checking the plumbing and other problematic areas around the house. These systems can be applied using rental management software to develop an efficient maintenance schedule and continuous tracking of repairs and maintenance.

4. Managers should understand basic marketing

Most property managers possess maintenance skills but very few of them have the requisite marketing experience. To write a nice property description, you need to be very knowledgeable about your property’s amenities as well as the surrounding area, and understand how those amenities can be used to attract certain demographics. If you’re finding it difficult to describe your property or providing information for your website and listing services, you might need to get digital property marketing assistance. You can use it to list your properties and develop your website regardless of your web listing experience.

5. You need to possess hands-on skills

Property managers should possess diverse skills including a good understanding of property and people. Some property managers have customer service backgrounds, while others have building management background. Every manager should have a proper understanding of the workings of buildings in other to be able to conduct thorough and documented inspections. Managers should also understand typical rental property problems to enable them respond appropriately and put maintenance problems according to urgency.

Property management companies should learn to encourage their property managers to acquire new skills.


Joe White

Joe White is a Philadelphia Property Manager and Real Estate Broker. He is the owner of Grow Property Management and has been involved in the management, sales and purchases of Philadelphia area rental investment properties since 2008. He is an author and works as a real estate investment consultant and construction manager.

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