It’s an honor alone when a property owner or a rental tenant takes time to write a review (good or bad), about our abilities as a property manager; but great reviews are something we cherish. We are honored that several review sites, list us as a top, best-reviewed Philadelphia property management company.
Philadelphia’s Top-Rated Property Management Company
We work hard for great reviews and we use them as one of the metrics on how we are doing as a property management company.
Obviously, we use other factors to measure ourselves – I don’t think we could be a truly good option to manage someone’s rental property if we didn’t gauge ourselves in a variety of ways. But reviews are an evaluation of how we are doing as a property rental management company.
The designation as Philadelphia’s Top Rated Property Management Company is a humbling one and isn’t just something we cherish and hold on to tightly. Rather it will continue to be something we strive for.
You can’t own a successful, high-volume business without eventually getting a poor review. But every review has a constructive value that causes us to stop and consider our company from an owner’s perspective and from one of our rental tenant’s perspectives.
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And reviews make us accountable. If a tenant receives a lower amount for a security deposit for a valid reason, let’s say damage to the rental that goes well beyond normal wear and tear; and they are unhappy enough to leave us a bad review, what’s our takeaway?
“Happy property owners & Happy Renters” – That’s our job. While it is true that we can’t please everyone, it is still our job. If we can screen future tenants better, pace them regarding their deposits better, and break the news better, then that’s our takeaway from a bad review.
And if we someday drop the ball as property manager – then certainly a review is helpful to us. We value each and every review and we consider them.
We try to hold a high bar for ourselves by interacting nationally, and even internationally, with the Best Property Manager Companies in our industry. We spend considerable time masterminding with these other companies with strategies to take our service to the next level. And top reviews, even not-so-top reviews, allow us an opportunity.